Monthly memberships are billed in advance on a monthly basis and are non-refundable; no refunds will be issued. PongPlanet does not offer prorated refunds for cancelled memberships. There will be no refunds or credits for partial months of service, or refunds for months unused. In order to treat everyone equally, no exceptions will be made. All monthly memberships automatically renew, but you can cancel at any time. You are responsible for canceling your membership if you no longer wish to be a paying member of PongPlanet. You must email [email protected] before or on the payment due date. However, you can also come to the club in person if you are having difficulty or need help.